Returns & Refunds

At Party & Pout, we want you to be happy with your purchase. If something isn't right with your order, please contact us and we'll do our best to help.

Change of Mind Returns

If you have changed your mind about a purchase, you can contact us within 14 days of receiving your order to request a return.

For approved change-of-mind returns, Party & Pout will provide store credit for the value of the returned item. Change-of-mind returns are not eligible for a monetary refund.

To be eligible for a change-of-mind return, items must:

• Be unused and in their original condition
• Be in their original packaging where applicable
• Not have been damaged, altered or assembled
• Be suitable for resale

Change-of-mind returns must be approved by Party & Pout before the item is returned.

Return postage costs for change-of-mind returns are the responsibility of the customer.

Once your return has been received and inspected, approved store credit will be issued.

Store credit does not expire.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible.

Please email partyandpout@outlook.com or call 0432 755 503 and include:

• Your order number
• A description of the issue
• Photos of the product and packaging where relevant

Please keep the original packaging until we have advised you what to do with the item.

Where an item is faulty, damaged or incorrect, Party & Pout will work with you to provide an appropriate remedy in accordance with your rights under the Australian Consumer Law (ACL).

Depending on the circumstances, this may include a repair, replacement, store credit or refund.

Refunds

Monetary refunds are not provided for change-of-mind returns.

Where a refund is required under the Australian Consumer Law, the applicable refund will be issued to the original payment method where reasonably practicable.

Once an approved refund has been processed, please allow additional time for your bank or payment provider to return the funds to your account. A refund will be provided within 7 days.

Items That Cannot Be Returned for Change of Mind

Some products may not be eligible for a change-of-mind return once opened or used, including products where hygiene, safety or the nature of the product makes the item unsuitable for resale.

This does not affect your rights under the Australian Consumer Law if a product is faulty, damaged, not as described or otherwise does not meet the consumer guarantees.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at partyandpout@outlook.com or 0432 755 503.

We will do our best to accommodate cancellation requests before an order has been processed or dispatched.

Once an order has been dispatched, our standard Returns & Refunds Policy may apply.

Australian Consumer Law

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded under Australian law.

If a product does not meet the consumer guarantees, you may be entitled to a remedy depending on the circumstances.

How to Contact Us

If you have any questions about a return or refund, please contact:

Party & Pout
83 Coulstock Street
Warrnambool VIC 3280
Australia

Email: partyandpout@outlook.com
Phone: 0432 755 503

We're happy to help and will work with you to resolve any issue with your order.